Terms & Conditions

1.1 What these terms cover. These are the terms and conditions on which we supply 

products to you, whether these are goods, services or digital content. Where the word 

‘product’ is used in this agreement, it shall be taken to mean each of goods (such as 

clothing and equipment), services (such as membership and classes) and digital content 

as applicable.

1.2 Why you should read them. Please read these terms carefully before you submit your 

order to us. These terms tell you who we are, how we will provide products to you, how 

you and we may change or end the contract, what to do if there is a problem and other 

important information. If you think that there is a mistake in these terms or require any 

changes, please contact us to discuss.

2.1 Who we are. We are BLOK LONDON LIMITED a company registered in England and 

Wales. Our company registration number is 09823895 and our registered office is at 38-40 

Clapton Tram Depot, Upper Clapton Road, London, England, E5 8BQ. Our registered VAT number is 235794870.

2.2 How to contact us. You can contact us by telephoning one of our studios or getting in touch via our online help centre.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by 

writing to you at the email address or postal address you provided to us in your order.

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these 

terms, this includes emails.

3.1 How we will accept your order. Our acceptance of your order will take place when we 

email you to accept it, at which point a contract will come into existence between you and 

us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform 

you of this in writing and will not charge you for the product or in the case that we have 

already charged you we will refund you. This might be because the product is out of stock,

because the product can only be provided in limited number, because of unexpected 

limits on our resources which we could not reasonably plan for, because a credit 

reference we have obtained for you does not meet our minimum requirements, because 

we have identified an error in the price or description of the product or because we are 

unable to meet a delivery deadline you have specified.

3.3 Your order number. We will assign an order number to your order and tell you what it 

is when we accept your order. It will help us if you can tell us the order number whenever 

you contact us about your order.

4.1 We offer class-based gymnasium services and sauna and cold plunge facilities at BLOK affiliated locations worldwide. Classes/sessions are grouped by name and descriptions on our website or ask in store. For a full list of current BLOK locations and classes/sessions please see our website.

4.2 You must be aged 18 or over to use our services. Children under 18 are allowed on the 

premises but only if accompanied at all times by an adult over 18. An adult cannot 

supervise children under 18 while using our services. We cannot provide childcare for 

children of any age.

4.3 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display 

the colours accurately, we cannot guarantee that a device's display of the colours 

accurately reflects the colour of the products. Your product may vary slightly from those 

images.

4.4 Product packaging may vary. The packaging of the product may vary from that shown 

in images on our website.

4.5 Making sure your measurements are accurate. If we are providing the product to 

measurements you have given us you are responsible for ensuring that these 

measurements are correct. You can find information and tips on how to measure on our 

website or by contacting us.

4.6 Our classes/sessions will not always be the same. In order to ensure your physical 

development, our classes/sessions, even those of the same type, will vary in their content so that the physical activity in each class/session will be different. We do not guarantee that you will 

always have the same trainer and our trainers may choose to incorporate teaching 

from several physical practices into one class/session.

4.7 Our services are limited by location. All classes/sessions are location specific unless stated 

otherwise.

4.8 We play music in our classes/sessions. Typically our classes/sessions involve the use of amplified sound.

4.9 We use strobe lighting in our classes/sessions. Typically our classes/sessions involve the use of strobe 

lighting.

5.1 Contact us. If you wish to make a change to the product you have ordered please 

contact us. We will let you know if the change is possible. If the change is possible we will 

let you know about any changes to the price of the product, the timing of supply or 

anything else which would be necessary as a result of your requested change and ask you

to confirm whether you wish to go ahead with the change.

5.2 Medical reasons. In the event that you purchase membership or a package of classes/sessions 

that are time restricted and you are unable to attend classes/sessions due to medical reasons, you 

will need to provide us with a note from a medical professional confirming that you are 

unable to carry out physical activities needed to participate in our studio classes/sessions. In such 

circumstances your membership will be frozen or package will be extended by up to a 

maximum of 3 months. In extreme circumstances we may at our sole discretion offer a 

part or full refund on your BLOK bundle. 

5.3 Transfers. Each booking you make is for a specific class/session on a specific day. Classes/sessions are not transferable to other days, classes/sessions and/or people. If you change your mind about taking a class/session, you will need to cancel it at least 12 hours before the class/session start time and date and re-book an alternative if you so wish.

5.4 Difficulty. If you feel unable to continue with a class/session due for example to the level of 

difficulty, we may at our discretion transfer your booking to an alternative class/session that is 

more suitable for your fitness level. You must communicate this to our staff within 10 

minutes of the class/session commencing.

5.5 Missed classes/sessions. In the event that you are unable to attend a class/session you booked and you need to cancel your booking, you will need to do so online using your login details. In the unlikely event that you are unable to access the online booking system, you may cancel your booking by calling one of our studios or getting in touch via our help centre and we will process the cancellation for you.

5.6 No refund will be given for a cancellation received less than 12 hours before the class/session is due to start, unless the studio manager agrees to make an exception at their discretion.

6.1 Minor changes to the products. We may change the product:

6.1.1 to reflect changes in relevant laws and regulatory requirements;

6.1.2 in the case of services, if we think a change will enhance the experience of users generally; and

6.1.3 to implement minor technical adjustments and improvements, for example for safety reasons. These changes should not affect your use of the product.

6.2 More significant changes to the products and these terms. In addition, as we informed 

you in the description of the product on our website, we may make the following changes 

to these terms or the product, but if we do so we will notify you and you may then contact 

us to end the contract before the changes take effect and receive a refund for any 

products paid for but not received:

6.2.1 changes to our membership offering that are detrimental to you;

6.2.2 changes to the way we use your data; and

6.2.3 changes to the number of premises and the classes/sessions that your membership gives you access to that are detrimental to you.

6.3 Updates to digital content. We may update or require you to update digital content, 

provided that the digital content shall always match the description of it that we provided 

to you before you bought it.

6.4 Cancelled classes/sessions. In the unlikely event that a trainer cannot deliver a class/session (for example due to illness) or is running more than 15 minutes late for a class/session (for example due to problems with public transport) we will use our reasonable endeavours to source an alternative cover trainer, however, we cannot guarantee that someone will be available at short notice. For the avoidance of doubt, you will not be entitled to a refund if the original trainer is not available to deliver the class/session you have booked but a cover trainer is provided.

6.5 In the event that we are unable to source a cover trainer to deliver a class/session we will 

contact you by email and text message immediately to inform you of a class/session cancellation. 

In such event you will be offered the choice of an alternative class/session of your choice on the 

same day (subject to availability) or a free class/session voucher.

6.6 In the circumstance of a class/session cancellation we regret that we will not be able to refund 

any other costs incurred such as travel. The above applies for the "free class/session" voucher 

bookings.

7.1 Costs will be as displayed to you on our website or our in-store publications.

7.1.1 If the products are goods. If the products are goods we will contact you with an estimated delivery date, which will be within 30 days after the day on which we accept 

your order.

7.1.2 If the products are one-off services (such as a single class/session or a personal training session). We will begin the services on the date agreed with you during the order process. The completion date for the services is as told to you during the order process.

7.1.3 If the product is a one-off purchase of digital content. We will make the digital  content available for download by you as soon as we accept your order.

7.1.4 If the products are ongoing services (such as a membership or a package of classes/sessions) or a subscription to receive goods or digital content. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10.

7.2 We are not responsible for delays outside our control. If our supply of the products or 

services is delayed by an event outside our control then we will contact you as soon as 

possible to let you know and we will take steps to minimise the effect of the delay. 

Provided we do this we will not be liable for delays caused by the event, but if there is a 

risk of substantial delay you may contact us to end the contract and receive a refund for 

any products or services you have paid for but not received.

7.3 Collection by you. If you have asked to collect the products from our premises, you 

can collect them from us at any time during our opening hours as listed on our website.

7.4 If you are not at home when the goods are delivered. If no one is available at your 

address to take delivery and the products cannot be posted through your letterbox, we will

leave you a note informing you of how to rearrange delivery or collect the products from a 

local depot.

7.5 If you do not re-arrange delivery. If you do not collect the goods from us as arranged 

or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a 

delivery depot we will contact you for further instructions and may charge you for storage 

costs and any further delivery costs. If, despite our reasonable efforts, we are unable to 

contact you or re-arrange delivery or collection we may end the contract and clause 10.2 

will apply.

7.6 When you become responsible for the goods. A product which is goods will be your 

responsibility from the time we deliver the product to the address you gave us or you or a 

carrier organised by you collect it from us.

7.7 When you own goods. You own a product which is goods once we have received 

payment in full.

7.8 What will happen if you do not give required information to us. We may need certain 

information from you so that we can supply the products to you, for example, your bank 

account or card details, address, information about your state of health and fitness, your 

size, etc. We will contact you to ask for this information. If you do not give us this 

information within a reasonable time of us asking for it, or if you give us incomplete or 

incorrect information, we may either end the contract (and clause 10.2 will apply) or make 

an additional charge of a reasonable sum to compensate us for any extra work that is 

required as a result. We will not be responsible for supplying the products late or not 

supplying any part of them if this is caused by you not giving us the information we need 

within a reasonable time of us asking for it.

7.9 Reasons we may suspend the supply of products to you. We may have to suspend the 

supply of a product to:

7.9.1 deal with technical problems or make minor technical changes;

7.9.2 update the product to reflect changes in relevant laws and regulatory requirements;

7.9.3 make changes to the product as requested by you or notified by us to you (see clause 6);

7.10 We may also suspend supply of the products if you do not pay. If you do not pay us 

for the products when you are supposed to (see clause Error! Reference source not 

found.) and you still do not make payment within 14 days of us reminding you that 

payment is due, we may suspend supply of the products until you have paid us the 

outstanding amounts. We will contact you to tell you we are suspending supply of the 

products. We will not charge you for the products during the period for which they are 

suspended. As well as suspending the products we can also charge you interest on your 

overdue payments.

7.11 We may suspend supply of services for health reasons. If you advise us of a change 

in your state of health or fitness which may mean that it is not safe for you to continue 

using our services, we may suspend membership pending conclusive medical advice.

8.1 You can always end your contract with us. Your rights when you end the contract will 

depend on what you have paid for, whether there is anything wrong with what we 

provided, how we are performing and when you decide to end the contract:

8.1.1 If what you have paid for is faulty or misdescribed you may have a legal right to end  the contract (or to get goods repaired or replaced or a service re-performed or to get some or all of your money back), see clause 12;

8.1.2 If you want to end the contract because of something we have done or have told you  we are going to do, see clause 8.2;

8.1.3 If you have just changed your mind about the product, see clause 8.3. You may be  able to get a refund if you are within the cooling-off period, but this may be subject to  deductions and you will have to pay the costs of return of any goods. In relation to our  provision of services to you, where you have started using the services, we are able to  continue providing the services to you, even though any cooling off period may still be  running. You acknowledge that by starting to use the service or by accepting our supply  of the service, you waive your right to cancel during the cooling off period;

8.1.4 In all other cases (if we are not at fault and you are not exercising your right to  change your mind), see clause 8.6.

8.2 Ending the contract because of something we have done or are going to do. If you are 

ending a contract for the following reasons set out below, the contract will end 

immediately and we will refund you in full for any products which have not been provided 

(though we shall not be obliged to refund you for any services used by you or supply by 

us to you) and you may also be entitled to compensation. The reasons are:

8.2.1 we have told you about an upcoming change to the product or these terms which  you do not agree to (see clause 6.2);

8.2.2 we have told you about an error in the price or description of the product you have  ordered and you do not wish to proceed;

8.2.3 there is a risk that supply of the products may be significantly delayed because of  events outside our control;

8.2.4 we have suspended supply of the products for technical reasons, or notify you we  are going to suspend them for technical reasons, in each case for a period of more than 30 days; or

8.2.5 you have a legal right to end the contract because of something we have done  wrong.

8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). 

For most products bought online you have a legal right to change your mind within 14 

days and receive a refund (the ‘cooling-off period’). This right is subject to the services 

exclusion described at clause 8.1.3 above. These rights, under the Consumer Contracts 

Regulations 2013, are explained in more detail in these terms.

8.4 When consumers do not have a right to change their minds. Your right as a consumer 

to change your mind does not apply in respect of:

8.4.1 digital products after you have started to download or stream these;

8.4.2 services, once these have been started, even if the cancellation period is still running;

8.4.3 products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

8.4.4 apparel that for health protection or hygiene reasons would be inappropriate to resale or reuse; and

8.4.5 sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them.

8.5 How long do consumers have to change their minds? How long you have to change 

your mind depends on what you have ordered and how it is delivered.

8.5.1 Have you bought services (for example, membership or a package of classes/sessions)? If so, you have 14 days after the day we email you to confirm we accept your order. However, once we have started the services you cannot change your mind, even if the period is still running. Please see clause 8.1.3 for more information.

8.5.2 Have you bought goods (for example, apparel)?, if so you have 14 days after the day you (or someone you nominate) receives the goods.

8.6 Ending the contract where we are not at fault and there is no right to change your 

mind. Even if we are not at fault and you do not have a right to change their mind (see 

clause 8.1), you can still end the contract before it is completed. A contract for goods or 

digital content is completed when the product is delivered, downloaded or streamed and 

paid for. A contract for services is completed when we have finished providing the 

services and you have paid for them. If you want to end the contract in these 

circumstances, just contact us to let us know. Where our contracts run monthly from the 

date you first signed up, to give valid notice you should give one month’s written notice 

from your next monthly renewal date, such that if your renewal date is the 10th of the 

month, you must give 30 days’ notice no later than the 10th day of the previous month for 

the 30 day notice to apply to the month that follows. This clause shall not apply if you 

have agreed to a fixed term contract in which case you cannot terminate the term early.

9.1 Tell us you want to end the contract. To end the contract with us, please let us know by

doing one of the following:

9.1.1 Cancel your contract via the BLOK app or get in touch via our help centre and we will process the cancellation for you

9.2 Returning products after ending the contract. If you end the contract for any reason 

after products have been dispatched to you or you have received them, you must return 

them to us. You must either return the goods in person to where you bought them, post 

them back to us at Tram Depot, 38-40 Upper Clapton Road, London E5 8BQ or (if they are 

not suitable for posting) allow us to collect them from you. Please get in touch via our online help centre for a return label or to arrange collection. If you are a consumer 

exercising your right to change your mind you must send off the goods within 14 days of 

telling us you wish to end the contract.

9.3 When we will pay the costs of return of goods. We will pay the costs of return:

9.3.1 if the goods are faulty or misdescribed; or

9.3.2 if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

9.4 What we charge for collection. If you are responsible for the costs of return and we are 

collecting the product from you, we will charge you the direct cost to us of collection.

9.5 How we will refund you. If you are entitled to a refund under these terms we will refund 

you the price you paid for the products including delivery costs, by the method you used 

for payment.

9.5.1 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

9.5.2 Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

9.6 When your refund will be made. We will make any refunds due to you as soon as 

possible. If you are a consumer exercising your right to change your mind then:

9.6.1 If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.

9.6.2 In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

10.1 We may end the contract if you break it. We may end the contract for a product at any 

time by writing to you if:

10.1.1 you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;

10.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, payment details, address or health and fitness information as required by the physical activity questionnaire; and

10.1.3 you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

10.2 You must compensate us if you break the contract. If we end the contract in the 

situations set out in clause 10.1 we will refund any money you have paid in advance for 

products we have not provided but we may deduct or charge you reasonable 

compensation for the net costs we will incur as a result of your breaking the contract.

11.1 In the event that we are required to permanently or temporarily cease operations at any BLOK studio during a period in which you hold an active membership or class pack, the following refund policy will apply:

11.1.1 if you have purchased a class pack or a membership with a limited number of classes, and we are no longer able to provide access to those classes, you will be entitled to a pro rata refund based on the number of unused classes remaining at the time of closure

11.1.2 if you hold an unlimited monthly membership and we cease providing services partway through your billing period, you will be entitled to a pro rata refund calculated based on the number of unused days remaining in your current billing cycle, relative to the total number of days in that cycle

11.1.3 in the event of a temporary studio closure, we reserve the right to suspend all class packs and memberships for up to 14 days without issuing refunds, during which time we may either reopen or confirm a permanent closure. However, if the closure extends beyond five consecutive days, you will be entitled to either:

Refunds will be issued within 14 days of receiving the necessary refund details via a submission method provided by BLOK.

How to tell us about problems. If you have any questions or complaints about the product,please contact us. You can contact our customer service team by getting in touch via our online help centre or visiting one of our sites.

13.1 We are under a legal duty to supply products that are in conformity with this contract.

See the box below for a summary of your key legal rights in relation to the products. 

Nothing in these terms will affect your legal rights.

13.2 Your obligation to return rejected products. If you wish to exercise your legal rights to

reject products you must either return them in person, post them back to us or (if they are 

not suitable for posting) allow us to collect them from you. We will pay the costs of 

postage or collection. Please get in touch via our online help centre for a return label or to arrange collection.

14.1 Where to find the price for the product. The price of the product (which includes VAT 

where applicable) will be the price indicated on the order pages when you placed your 

order. We take all reasonable care to ensure that the price of the product advised to you is

correct. However please see clause 13.3 for what happens if we discover an error in the 

price of the product you order.

14.2 VAT. If the rate of VAT changes between your order date and the date we supply the 

product, we will adjust the rate of VAT that you pay, and may pass on changes in VAT at 

our sole discretion, unless you have already paid for the product in full before the change 

in the rate of VAT takes effect.

14.3 What happens if we got the price wrong. It is always possible that, despite our best 

efforts, some of the products we sell may be incorrectly priced. If the product's correct 

price at your order date is higher than the price stated to you, we will contact you for your 

instructions before we accept your order. If we accept and process your order where a 

pricing error is obvious and unmistakable and could reasonably have been recognised 

by you as a mispricing, we may end the contract, refund you any sums you have paid and 

require the return of any goods provided to you.

14.4 When you must pay and how you must pay. We accept payment with most major 

credit and debit card providers. Please refer to our website for more information. When 

you must pay depends on what product you are buying:

14.4.1 For goods, you must pay for the products before we dispatch them. We will charge your credit or debit card immediately upon accepting your order.

14.4.2 For classes/sessions, you must pay in full at the time of booking through our online booking system, unless the terms of your membership, bundle or any other valid promotion provide otherwise.

14.5 We can charge interest if you pay late. If you do not make any payment to us by the 

due date we may charge interest to you on the overdue amount at the rate of 8% a year 

above the base lending rate of the Bank of England from time to time. This interest shall 

accrue on a daily basis from the due date until the date of actual payment of the overdue 

amount, whether before or after judgment. You must pay us interest together with any 

overdue amount.

15.1 We are the owner or the licensee of all intellectual property rights in our site, and in 

the material published on it. Those works are protected by copyright laws and treaties 

around the world. All such rights are reserved.

15.2 Our status (and that of any identified contributors) as the authors of content on our 

site must always be acknowledged.

15.3 You must not use any part of the content on our site for commercial purposes without

obtaining a licence to do so from us or our licensors.

16.1 You acknowledge and represent that:

(a) to the best of your knowledge, you suffer from no medical or physical condition or disability that will or might increase the normal risks associated with exercise or any other participation is the activities offered by BLOK; and

(b) if you do suffer from a medical or physical condition or disability, your doctor has approved your participation in our classes/sessions.

16.2 You must inform us, as soon as possible, if:

(a) you suffer from any new injury, illness or other medical condition, or change in your general state of health or fitness;

(b) you feel any pain or discomfort during a class/session; or

(c) you feel that any participation in the activities included in a class or session would be unsafe or uncomfortable for you.

16.3 When participating in HOT + COLD activities (use of sauna and cold plunges) you must:

(a) declare any known heart conditions before using the facility;

(b) declare any medical conditions or pregnancy and follow the guidance of a trained medical professional if you have any doubts about whether using the facility is safe for you;

(c) comply with all facility rules and hygiene standards, including but not limited to:

16.4 We may in our sole discretion prohibit you from participating in a class/session; and you must

comply with all of our instructions in relation to our classes/sessions.

17.1 We are responsible to you for foreseeable personal injury (including serious injury or 

death), loss and damage caused by us. If we fail to comply with these terms, we are 

responsible for personal injury (including serious injury or death), loss or damage you 

suffer that is a foreseeable result of our breaking this contract or our failing to use 

reasonable care and skill, but we are not responsible for any personal injury (including 

serious injury or death), loss or damage that is not foreseeable. Personal injury (including 

serious injury or death), loss or damage is foreseeable if either it is obvious that it will 

happen or if, at the time the contract was made, both we and you knew it might happen, 

for example, if you discussed it with us during the sales process.

17.2 We do not exclude or limit in any way our liability to you where it would be unlawful to

do so. This includes liability for death or personal injury caused by our negligence or the

negligence of our employees, agents or subcontractors; for fraud or fraudulent 

misrepresentation; for breach of your legal rights in relation to the products as 

summarised at clause 12.1 including the right to receive products which are: as described 

and match information we provided to you and any sample or model seen or examined by 

you; of satisfactory quality; fit for any particular purpose made known to us; supplied with

reasonable skill and care and, where installed by us, correctly installed; and for defective 

products under the Consumer Protection Act 1987

17.3 Trainers’ liability. The limitations and exclusions of liability in these terms and 

conditions act to limit and exclude the liability of BLOK staff, employees, agents, 

trainers and any other person authorised by BLOK to represent them as an associated 

party.

17.4 We are not liable for business losses. We only supply the products for to you for 

domestic and private use.

17.5 Please note that private personal sports injury insurance is available, but is your own 

responsibility.

18.1 Please do not take photos or videos during classes/sessions.

18.2 Please treat other BLOK customers with respect.

18.3 We request that you dress appropriately - shorts, leggings, vest or T shirts and appropriate footwear (if applicable) for classes and swimwear for HOT + COLD sessions (nudity prohibited).

18.4 We require you to use and/or wear any equipment or apparatus, including protective 

gear, sensibly as directed by a BLOK trainer or other member of staff. If you are unclear 

on how you should use a particular piece of equipment or apparatus please let us know 

before you use the item and we will give you guidance.

18.5 You should aim to arrive at least ten minutes prior to your scheduled class/session. If you are 

not physically present five minutes before the start of your scheduled class/session, your spot 

may be given to another customer. Entry to classes/sessions after the scheduled start time is 

permitted solely at the discretion of BLOK staff. If you arrive to our premises late you 

should not expect to gain entry and you shall not be given a refund for the missed class/session.

19.1 We will process your personal information in accordance with our Privacy Notice 

which for the purposes of the Terms and Conditions form part of the entire agreement with

you.

19.2 You acknowledge and accept that you have read and understood our Privacy Notice 

when you accept these Terms and Conditions.

19.3 You must not share your personal or membership information with any other third 

party that may lead to unauthorised use of your data for the fulfilment of services.

19.4 You should only use strong passwords for your membership credentials. BLOK do not 

accept any liability for the protection of your data should you use common, weak or 

otherwise easy to compromise passwords.

20.1 We may transfer this agreement to someone else. We may transfer our rights and 

obligations under these terms to another organisation. We will always tell you in writing if 

this happens and we will ensure that the transfer will not affect your rights under the 

contract.

20.2 You need our consent to transfer your rights to someone else (except that you can 

always transfer our guarantee). You may only transfer your rights or your obligations 

under these terms to another person if we agree to this in writing.

20.3 Nobody else has any rights under this. This contract is between you and us. No other 

person shall have any rights to enforce any of its terms.

20.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the 

paragraphs of these terms operate separately. If any court or relevant authority decides 

that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

20.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not 

insist immediately that you do anything you are required to do under these terms, or if we 

delay in taking steps against you in respect of your breaking this contract, that will not 

mean that you do not have to do those things and it will not prevent us taking steps 

against you at a later date. For example, if you miss a payment and we do not chase you 

but we continue to provide the products or services, we can still require you to make the 

payment at a later date.

20.6 Which laws apply to this contract and where you may bring legal proceedings if you 

are a consumer. These terms are governed by English law and you can bring legal 

proceedings in respect of the products in the English courts.

20.7 All BLOK customers have the right to use our services, free from harassment, advances or predatory behaviour.